Understand the Internet World of Your Children

Research* shows that pre-school children start using smart devices at an average age of just 16 months old. What’s more, a staggering 99.5% of children aged between 10 to 14 years old access the internet regularly. Parents can foster a more intimate parent-child relationship if they can offer a listening ear and emotional support when children are faced with confusion and dangers online.

Parents can use ST Protect as a total protection of their children’s smartphones against mobile threats, and can use our "Data Allocation" function to manage their kids’ data usage. We have also worked with Save the Children Hong Kong on the following contents, which can help you guide your children in the proper use of the internet and smartphones.

*Data Source: “Thematic Household Survey Report No. 64 - Personal computer and Internet penetration”, Census and Statistics Department, 2018

How to ensure your child’s safety on the internet

Parents should be alert about the use of internet to avoid personal data leakage and educate their children to use instant messaging software and social media platforms, such as WhatsApp, Facebook, Instagram, WeChat, Snapchat, etc. securely and responsibly.

Use of privacy settings:

The privacy settings on different social media apps and websites vary. Parents should set up appropriate online privacy settings together with children including limiting the audience for posts, photos, and check-ins, and whether or not to allow strangers to send friend requests or inbox messages. Personal information privacy settings can help prevent strangers from tracking your habits and whereabouts.

Protecting personal information:

Remind your children not to disclose personal information such as a home address, phone number, and other sensitive information online unnecessarily.

Be aware of the dangers of social media posting:

Ingrain a cautious mindset into your children for sharing photos online. It is equally important to evaluate the risks for sharing personal information.

Use anti-cyber attack software:

Mobile anti-virus software is readily available in the market. SmarTone also offers anti-virus software - ST Protect providing total protection for smartphones, it safeguards your mobile devices from viruses, malware attacks or WiFi fraud to protect your mobile phone as well as personal information.

Talk to your children openly if you find out that they have accessed inappropriate content. Consider using the following tools to block or filter inappropriate content.

Netnanny

Filter websites and monitor children's online/ social media activities.

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Qustodio

Control screen-time/ Set internet time limit and the type of websites that can be viewed.

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To prevent your children from overexposure and addiction to smartphones or computers, parents can employ three methods: data usage control, cultivating interests and time management. With SmarTone "Data Allocation" function which is available for SmarTone Family Plan users, parents can allocate data usage limits.

SmarTone Family Plan subscribers can allocate data of their children in SmarTone CARE app

Also, parents can cultivate a variety of interests with their children, from exercises to group extra-curricular activities to reduce screen time. In addition, there are free apps available as shown below for parents to manage their children’s internet time:

MMGuardian Parental Control

It can set internet time and restrict rights to download app. It also displays the location of your children on demand.

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OurPact

It can block websites and applications as well as setting screen time.

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Children do not have a strong concept about money. To avoid unexpected or excessive online spending, parents can restrict in-app purchases on iOS or Android operating system on their children’s phone.

iOS

With iOS, parents can exercise parental control by activating the two functions - “Ask to Buy” under setting. For any new purchases or free app download requests, Apple will first ask parents for approval to avoid accidental in-app purchases and random app downloading.

Step 1:[Settings] > [your name] > [Family sharing] and click on the name of the family member

Step 2:Click [Ask to Buy]

Google Play

You can also set up parental monitoring on Google Play to limit children's right to download or purchase from Google Play to their devices.

Step 1:Google Play Store > [Menu] > [Settings] > [Require authentication for purchases]

Step 2:Choose a setting


Internet has become an integral part of our everyday lives. It is important for parents to be open-minded and talk openly with their children in order to understand more about their online activities and guide them the proper way of internet and smartphone use.

Please call 2880 2688 or visit SmarTone stores if you have further questions. We are more than happy to provide further information and services.

For further information, please go to the Student Health Service of the Hong Kong Special Administrative Region Government:
www.studenthealth.gov.hk/english/internet/health_effects.html

In cooperation with:

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Expert: 3 Don’ts for Successful Stay-at-Home Learning [Chinese only]

Save the Children

疫情肆虐,大部分學童需留在家中進行網上學習,對於子女驟變的學習模式,家長一時之間未能完全適應,對於子女在家學習困難感束手無策。抗疫期間,如何處理子女網上學習?早前,香港救助兒童會聯同香港心理學會推出「童心抗逆家長學堂」,請來了專家分享專業意見,讓家長安坐家中輕輕鬆鬆「上堂」。當中心理學會輔導心理學部的輔導心理學家余鎮洋(Isaac)提醒家長避免做三件事。

1. 別放任

若小朋友需要自學,自行安排時間完成的話,其中牽涉到很多規範與自律的問題。Isaac建議家長多些引導小朋友如何給自己制定一個好的時間規律,例如問他們覺得自己在哪個時間集中力會最好?早上或是下午比較好?是食飯前或食飯後會較好?家長可以跟小朋友先傾談,因為這段時間不是一個常規的上課時間。小朋友可能以往早上上課時也是較睏倦,午飯後才感到較精神和專注,但亦有一些小朋友會「飯氣攻心」,在吃午飯後最睏;有可能10至11點左右是最能集中的。所以我們可以與小朋友一起編一個時間表,善用小朋友最專注的時間。

2. 別「亂入」

除了電腦使用時間的分配外,家人都需要互相協調,例如在某段時段,小朋友上課時,大家會否注意一下談話和電視的聲量,令他們能夠集中精神。大家都知道現時的網上學習,學校都有不同的要求,例如要求學生開啟鏡頭和麥克風以方便課堂討論。相信大家都看過一些很好笑的網上片段,當學生在上堂途中,媽媽會突然出現於鏡頭中,叫小朋友做家務、喝湯。這些情況其實都可以透過事前的溝通去解決,家人若提前理解原來這段時間子女要上課,便可能避免到「亂入」的突發情況。在溝通上亦可以做一些小小的提示,例如有自己的房間的話,可以在房門上貼上紙張,提示家人你正在上課,避免出現尷尬的情況。

3. 別批判

家長要明白小朋友可能難以長時間專注,Isaac建議家長多些與子女溝通,以理解他們的學習進度。當收到老師的電郵或訊息,講及小朋友上課時間有些狀況出現,例如遲到、缺席、欠交功課等,可先用一個非批判的態度與小朋友溝通。即是先不要有預設的想法覺得他們懶惰,或一開口就說「你係唔係唔交功課,你懶呀!你死喇呢排!」這些說話都屬於非常批判的例子。特別對於一些青少年,他們很害怕聽到這些說話,他們會覺得家長在針對他們,加上青少年這段期間是需要確立自己的形象和身份。若他們聽到這些批判和標籤性的說話時,就會與你斷絕溝通,更會「落閘」。

如欲觀看香港救助兒童會聯同香港心理學會推出的「童心抗逆家長學堂」,請瀏覽香港救助兒童會Facebook專頁:www.facebook.com/savethechildrenhk

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Parents' attitude towards cyberbullying [Chinese only]

Pang Tsz-nga, Social Work Supervisor/ Family Counsellor/ Mummy Smart Chat

網路世界無遠弗屆,最近外國興起「三人跳」捉弄同學令對方後腦着地重傷並且把片段上載取笑同學,可想而之該同學受到多大的身心的創傷!

網絡欺凌指利用資訊及溝通科技,騷擾恐嚇、散播謠言等從而傷害另外一個人的聲譽,傷害對方的自尊。受害人感到恐懼、失去自信,嚴重的更會有精神健康困擾例如焦慮抑鬱,部份人或者會有自毀傾向。

它可怕之處在於沒有固定的時間地點可以跟進,被上載的資料難而徹底剷除,對受害人的追擊就像滾雪球效應,有時我們不經意地留言轉載,也會成為幫兇。香港沒有針對性法例但絕對可就個案性質採取合適的法律行動,如果香港發生「三人跳」,參與的同學可能已經觸犯襲擊引致身體嚴重傷害罪。

家長不可以斬腳趾避沙蟲,限制子女上網不等於成功保護他們免受網路欺凌(或者去欺凌別人)。如果發現子女成為受害者,建議父母要冷靜面對並以公義原則處理。

當你得悉子女受到欺凌,你可能既憤怒又傷心,但這一刻孩子比你更需要安慰。切忌怪責子女誤交損友、有眼無珠、沒有保障個人私隱等等,相反要冷靜討論欺凌事件始末,穩住小朋友的情緒,制定對策避免再受更進一步的傷害。不要衝動在網路回應,可能會火上加油,也不要感到羞恥,未經子女同意就息事寧人,這只會否定受害人的委屈,二次傷害子女。

以公義原則,必要時主動尋求專業人士協助,可能是社工、老師或執法機關,商討合理的解決方法案,減少對子女的精神傷害。

網路欺凌情況複雜,有時候很難避免心智未成熟的年輕人,依樣畫葫蘆模仿別人的欺凌行為,鼓勵家長要未雨綢繆,平日就和子女討論採取防範措施。

 

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